It also allows managing safety protocols and accessing any data needed for field workers remotely by using any mobile device. For instance, the platform extension for field service helps to assign workers to the right projects and prioritize these tasks if necessary. Service Cloud also improves communication inside the organization. The platform can be integrated with different channels used for customer engagement such as chatbots, social media, your website, or application allowing your customer service team to provide support for your clients across all of the channels they use. Sales Cloud provides various tools aimed to increase engagement with customers such as customer support solutions, business process automation tools, call center management, and more. Service Cloud is a cloud-based service platform that helps organizations establish and maintain stronger relationships with their customers and partners. Sales managers and executives use this module to efficiently manage sales operations, close more deals, and get meaningful and powerful insights into their company’s financial performance.
Sales Cloud features include all of the basic features of a CRM and specific sales tools for sales forecasting, sales cycle automation, and more. Sales Cloud is one of the Salesforce cloud-based applications designed to automate sales processes and operations across the organization. Let’s have a look at each module separately. These modules offer basic Salesforce functionality as well as specific features and capabilities tailored to the needs of businesses across various industries. Business owners can choose which one of these modules to implement for their particular case or if they need to take them all. Salesforce is a cloud-based solution consisting of individual modules. Microsoft CRM vs Salesforce: Features Salesforce Features MS Dynamics suite is now focused on various aspects of business and offers numerous products to its customers. The platform was known as “Microsoft Business Solutions Customer Relationship Management 1.0” at that time. The first version of the CRM platform was introduced by Microsoft in 2003. Microsoft Dynamics is a set of CRM and ERP solutions aimed to enable and improve key company’s business activities.
The Salesforce CRM platform was officially launched in 2000 and, since then, the company has been introducing new solutions within the platform to meet their customers’ needs across different industries. Salesforce is a CRM platform that offers an array of marketing, commerce, sales, and other tools to empower companies’ relationships with customers.
What are Salesforce and Microsoft Dynamics? What we want is to tell you more about these powerful tools and let you pick the one that fits your business best. However, we are not going to answer the question of whether one of these CRM solutions is better than the other. Just like Coca-cola and Pepsi in the market of carbonated soft drinks, Microsoft Dynamics and Salesforce have been the most famous representatives of the solutions for the customer relationship management industry for almost two decades.